Art Jacoby's Monthly Newsletters
Newsletter Library - September 2008
Great Expectations
Managing expectations is one of the most important business skills, yet few do it well. You can complete work on time, under budget, and with high quality, but still leave the customer with a less than satisfied feeling if the experience is not managed properly. By carefully assessing and planning the work before executing it, you can greatly improve the probability of a satisfied customer. Click here to watch my video where I'll share much more:
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