Monkey Man

This weekend we had to put my favorite cat of all time to sleep. Sam, who I affectionately referred to as “Monkey Man” and “Sammy Boy”, has been my personal Yoda for almost 10 years. We knew that he was having difficulty breathing but thought it was just a bad cold. Turned out to be a tumor.  A hopeful visit to the Vet deteriorated rapidly into a quick goodbye to ease his suffering.

Driven and determined, year after year, I would sit down in my office at the computer and start pounding away at business plans, phone calls, emails, preparing a presentation or thinking about how to help a Client overcome a sticky situation and within minutes of “getting in gear” Sam would jump up on my lap and demand attention. Slow down, he seemed to say. Lighten up. Take your time. Let’s spend a few minutes together and chill. Deep in thought, I’d ignore him for a few minutes, then hug him then relax my breathing and smile.

Sam never met a lap he didn’t love. He would jump up on stranger’s laps and curl up and fall asleep. And he could purr the entire first quarter of a football game. I consider myself a pretty happy person but he was in an almost constant state of contentment. We’ve given him a great home but this guy was like Steve Martin all the time “the phone book is here, the phone book is here.”

Oh he could be demanding. When it was time to eat dinner or breakfast, Sam could bug you with the best of them. He transformed into “the devil made me do it” when hunger struck. Attacking your feet until you got up and fed him. Dive bombing your legs at 5am to get you up. Once fed, he would become very peaceful again. Stretch out and treat you like a warm, safe bed.

I buried him outside the breakfast nook under the bird feeder he loved to watch from the window so I can see him every morning. Still hurts like hell, I’m shell-shocked and the grief comes in waves.

There’s a lot of research that pets are really good for us. People with animals live longer, are healthier and less stressed. It’s been incredible for me. Still have a great dog who thinks she owns the place (she does), a 14 year old anti-social cat and a bird that’s supposed to be able to articulate half the English language but prefers chirping.

Sam was a stocky, furry little creature who gave so much joy and served as a constant reminder to enjoy life every  day. Think I’ll do some pushups, then some sun salutations and take a brisk walk around the neighborhood.

Love you Monkey Man.

You Can Pay Me Now

Every now and then a Client doesn’t pay their bills and deciding how to handle that is a challenge for every entrepreneur. The 3 key variables in this process are: the amount to be paid, the timing of payment(s) and how you move forward. Here is how I do it in my business consulting practice:

• Establish the amount due: provide written documentation to the Client and ask for confirmation that the amount is correct
• If they agree to the amount, negotiate a payment schedule, send them notices in advance of due dates (requesting read receipts), call them right away if they are late or miss a payment – staying in touch with them throughout this process is key as you want to hold them as close as possible to their commitment. You are relying on their ethics. It’s easy to get fatigued and stop paying attention but don’t let that happen – stay vigilant!
• If the Client does not acknowledge the amount, engage them in a discussion to understand their point of view and consider the legitimacy of their claims. Try to find out very specifically the points of agreement and disagreement. Based upon a dispassionate consideration of their statements, was your Company’s performance worthy of the invoiced amount? Are you willing to accept a smaller amount either because they have a legitimate point or simply in order to move on?
• If you are not willing to negotiate, tell them so in writing with a request for payment. If they do not respond to this in a reasonable timeframe, ask your attorney to send them a demand letter – this will often do the trick and its money well spent.
• If you are willing to negotiate the amount and the timing of payments, tell them so. You may want to estimate your expected legal fees and the value of your time. Generally speaking, small claims are not worth pursuing from an economic and opportunity cost perspective. Large claims may be worth your time and money.
• Ultimately, if they won’t pay and the amount owed is large enough to justify your time and investment, you may have to pursue them via legal means.  Unfortunately, in our legal system, it is very unlikely that you will recover your legal costs, and the process may take 1-2 years to complete so make sure you have the stamina and wherewithal to go through it.

A year ago, a business advisory Client did not pay the final amount due on a business plan because he had cash flow problems in his business. It was disheartening because I had gone the extra mile on the Plan and really enjoyed working together. He was never willing to commit to a payment schedule despite my numerous repeated attempts but the amount was not large enough to justify taking him to court. So, I stayed very constructive in our communications – though I was tempted to not be civil – and a year and a half later he stopped by and made his first payment and handed me a note that said “This is a very small part of what I still owe you. You will have the balance in full soon.” Conducting yourself as a professional craftsman sometimes pays unusual dividends.

Born to Run

Business owners and Bruce Springsteen fans, check out the book “Born to Run: A Hidden Tribe, Superathletes and the Greatest Race the World has never seen” by Christopher McDougall. It will stretch your imagination, improve your stamina, help you sprint past obstacles, increase your appreciation for different running (your business) styles and remind you of just how glorious it can be to achieve great things.

This story of Mexico’s Tarahumara Indians, whose lifelong activity of ultra-running (more than 100 miles at a time, sometimes as long as 48 straight hours) in perilous conditions, will amaze you. And their climactic interaction with some of the most elite ultra runners in the U.S. will really have you huffing and puffing… with sheer joy.

This story reveals scientific evidence that the human race was meant to run – to outlast prey through superior endurance and despite inferior speed and that the introduction of the running shoe by Nike in the 1960s has led to a staggering injury rate for the reason that the supposed protection these shoes offer actually condition runners to not follow nature and do harmful things to themselves.

Business success is not a marathon but an ultra-marathon. You can survive on a minimum diet if it’s the right food (the right team, the right products, the right strategies). You can overcome great obstacles such as heat stroke (intense competition), dehydration (running out of cash) and getting lost (lack of a good business road map).

The camaraderie and shared values of the elite US ultra-runners with these tribal people makes me think of the value of a strong industry – competitors yes but with a healthy regard for the rights of others and an underlying knowing that a strong industry is better for all.

Your ultra-success can be found when you commit yourself to finding the hidden trails, learning the smooth motion of the Tarahumara runners and enjoying the journey.

Business owners like us, baby we were born to run!

Art Jacoby’s Business Allergies

I’m allergic to:

• Losing money
• Long sales cycles
• Low productivity
• Unreasonable expectations
• Lack of effort
• Poor listening
• Not learning from mistakes
• Processes that get in the way of customer service
• Negativity

What are your business allergies?

World War C™

Robin Williams made us chuckle in the movie when he enthusiastically yelled “Good morning Vietnam!” into the microphone at his Armed Forces radio station spot to grab the attention of the troops stationed in the war zone.

Well, Robin, we need you now to help wake up America! World War C (Cyber) has arrived on our shores, or more accurately to our computer infrastructure. It isn’t the British this time. And it isn’t visible, it’s digital. But it is serious in terms of the risk of economic damage and destruction.

Computers have changed our lives in wonderful ways but our move toward transparency has other consequences – opening the “computer door” to bad guys. The Intelligence Community is reasonably well prepared but make no mistake, despite billions of dollars already spent, vast portions of the U.S. government, State and local government and most of the commercial market are highly vulnerable.

Our key infrastructure industries pose the greatest concern – financial and utilities- as any disruption there can cause severe economic repercussions but every industry, every commercial business faces threats never faced before.

America’s physical infrastructure has suffered for years because, as a culture, we like to spend money on new, sexy things rather than on essentials.

Cyber security  IS sexy – spies, war, secret code, danger….  Got your attention?

There is a wealth of information available on how to protect your business. One good starting place is the National Cyber Security Alliance www.staysafeonline.org where a great deal of free information is available to start your own journey to better security.

Maryland Cyber Investment Partners www.marylandcyber.com is here to help. We can connect you with the very best resources, experts in cyber security, to protect your business.

Good Morning America!

Baking a Big Pi (π)

Profit that is. The reason others purchase from you (to bake their own Pi). The reason your business exists. Your charter is to help others earn a bigger slice so that your Company gets more too.

You want your Company to be valuable?  Then you must generate a stream of consistent earnings growth over a period of years with performance better than most of your competitors.

There are exceptions to this but they are few: you may have assets i.e. intellectual property, products, land/building which are more valuable than your earnings stream or you may be in a hot market where, for a period of time at least, buyers will pay a multiple of sales to absorb your customer base and reputation. But, these are the exceptions. 98% of the time prospective buyers will value your business on expected earnings and they will base this largely on actual results.

So, business chefs, it’s all about Pi.

Here are some key ingredients:

• High retention rate of profitable Customers
• Selling more to existing Customers
• Steady addition of new Customers (efficient/effective marketing and sales)
• Maximize Gross Profit dollars (the right price/quantity balance)
• Minimize expenses (increase high ROI spending, limit low ROI spending)

Fire up the oven, it’s time to bake Pi!

Little BIG man! Using Your Unique Niche Business Strategy

Companies aren’t the only people that use their niche business strategies… check out the example below.

Who is 6’ tall, weighs 175 pounds and frustrates the daylights out of the best basketball players in the world? Jose Barea, that’s who. More »

The Big Plunge: A Free Business Assessment

Considering a MAJOR move that might risk your ranch?

Trying to build up the courage to take some risks in your business? On this page you’ll find free business assessment tools that will help you. They were inspired in part by reading “Shadow Divers” by Robert Kursonwill, which I’d recommend you read.

It will provide you with a compelling illustration of just what extreme risk looks like. A quick business assessment of this venture would have had large red letters marked “danger!” More »

Business Survival During A Recession: Defiance and Irrepressible Spirit

Ever wonder what it might take for you to succeed in the most difficult conditions? Or have you wondered about business survival during a recession?

According to Laura Hillenbrand, author of “Unbroken: A World War II Story of Survival, Resilience, and Redemption” two factors are “defiance and irrepressible spirit.” If this story and that of Ms. Hillenbrand herself don’t inspire you, please check your pulse. More »

How to Raise Capital for a Small Business

Need to know how to raise capital for a small business?

Raising capital is very difficult but there are best practices that greatly improve your probability of success. Many entrepreneurs are frustrated and disappointed by the process, not understanding the critical success factors that make all the difference.

Here’s a quick primer on how to get what you want… by giving investors what they require.

Use it as a guide to constructively assess where you stand so that you can effectively exploit your capital-raising strengths and to mitigate your weaknesses and become “investment grade.”

I’m happy to provide you with more pointers in my presentation “How to Raise Capital“.

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